SmallBizGenius Analysis
Madebymary jewelry receives overwhelmingly negative feedback regarding product quality, customer service, and misleading advertising. Customers report issues with tarnishing, fake materials, and difficulty obtaining refunds or returns.
Category Breakdown
Scores based on analysis of 19 recent reviews
Product Quality
2.0/10Reviewers consistently report poor product quality, with issues like tarnishing, cheap materials, and items not matching the description. Many customers state that the jewelry is made of fake materials, such as plastic instead of opal, and tarnishes within weeks of purchase.
15 reviews mention thisCustomer Service
1.5/10Customers express significant dissatisfaction with Madebymary's customer service, citing difficulties in contacting the company, receiving unhelpful responses, and being denied returns or exchanges. Several reviewers mention being "ghosted" or receiving delayed responses, leading to frustration and a sense of being ignored.
10 reviews mention thisReturns and Refunds
1.0/10Many reviewers report difficulties in obtaining returns or refunds, even when the product is faulty or not as described. Customers claim that their return requests are denied, or that they are unable to get any response from the company regarding their issues.
6 reviews mention thisMisleading Advertising
1.0/10Several reviewers allege that Madebymary engages in misleading advertising, claiming that the jewelry is made in Canada with genuine materials when it is actually shipped from China and of poor quality. Customers feel deceived by the company's marketing tactics and the discrepancy between the advertised product and the received item.
7 reviews mention thisShipping and Delivery
2.0/10Some reviewers complain about slow shipping times and lack of communication regarding delivery updates. One customer specifically mentions paying for expedited shipping but experiencing significant delays.
4 reviews mention thisPros & Cons
Common Complaints
"When I first received my chain with charms, I noticed a strong smell of rust. Within 2 weeks my gold plated charms began to tarnish."
"No option for returns, they say you can email them but your request will be denied."
"MADE BY MARY JEWELRY. This is a complete scam... It’s all fake, poor quality and from China. Nothing Canadian about it."
"When I sent an email to Customer service about the issue I was completely ghosted."
"My second order I paid $15 for expedited shipping and the shipping took FIFTEEN DAYS!!!"
Common Questions About Madebymary
Answers derived from customer review patterns
Is Madebymary legit and trustworthy?
Based on 19 Trustpilot reviews, Madebymary appears to be untrustworthy. Customers report issues with product quality, misleading advertising, and poor customer service. Many reviewers claim that the jewelry is not as advertised, tarnishes quickly, and is made of cheap materials. The negative feedback raises serious concerns about the company's legitimacy and its ability to deliver on its promises.
Based on 19 reviewsDoes Madebymary have good customer service?
The majority of reviews indicate that Madebymary's customer service is poor. Customers report difficulty contacting the company, receiving unhelpful responses, and being denied returns or exchanges. Several reviewers mention being "ghosted" or receiving delayed responses, leading to frustration and a sense of being ignored. This suggests that Madebymary struggles to provide adequate support to its customers.
Based on 10 reviewsIs Madebymary worth it for small business?
Given the overwhelmingly negative reviews, Madebymary does not appear to be a worthwhile option for small businesses. The reported issues with product quality, misleading advertising, and poor customer service could negatively impact a small business's reputation and customer satisfaction. Small businesses should seek out more reliable and reputable jewelry vendors to ensure they are providing high-quality products and excellent service to their customers.
Based on 19 reviewsWhat is Madebymary's return policy like?
Based on customer reviews, Madebymary's return policy is problematic. Many reviewers report difficulties in obtaining returns or refunds, even when the product is faulty or not as described. Customers claim that their return requests are denied, or that they are unable to get any response from the company regarding their issues. This suggests that Madebymary's return policy is not customer-friendly and can be difficult to navigate.
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